Terms and Conditions

Company Information

Business Name: Comfort Elite Transfers – PAPADAKIS EMMANOUIL
Business Address: Zoniana Village, Mylopotamos 74051, Rethymno, Crete, Greece
Contact Information: (+30) 698 2166 794 | [email protected]
Website: www.comfortelite.gr
General Commercial Register (GEMI): ELGEMI.184511750000
Tax Registration: 120012343

Service Description

Available Services Comfort Elite provides the following transportation services:

• Airport transfers from/to Heraklion (HER) and Chania (CHQ) airports
• Point-to-point transfers across Crete island
• Custom tours and sightseeing experiences
• Business transportation services
• Special event transfers

Fleet Information Our premium fleet consists of:

• 2x Mercedes Vito Long VIP (maximum 8 passengers each)
• Mercedes E-Class Executive (maximum 4 passengers)
• MG ZS Compact SUV (maximum 5 passengers)

All vehicles are fully licensed, insured, and maintained to the highest safety standards.

Booking Terms and Confirmation

Booking Process Bookings can be made through our online booking system, by phone, or via email. All bookings are subject to vehicle availability and confirmation by Comfort Elite.

Booking Confirmation A booking is confirmed only when:

• Payment has been successfully processed through our Stripe payment system
• You receive a booking confirmation email with a unique booking reference ID
• Our customer service team has verified all booking details

Booking Information Required To complete a booking, you must provide:

• Passenger contact details (name, phone, email)
• Pickup and drop-off locations with specific addresses
• Date and time of transfer
• Number of passengers
• Flight details (for airport transfers)
• Any special requirements or requests

Booking Modifications Changes to confirmed bookings are subject to availability and may incur additional charges. Modifications must be requested at least 24 hours before the scheduled pickup time through our contact form.

Payment Terms

Payment Processing All payments are processed securely through Stripe payment system. We accept major credit cards, debit cards, and bank transfers as available through Stripe.

Payment Timing Full payment is required at the time of booking to confirm your reservation. No services will be provided without confirmed payment.

Pricing All prices are quoted in Euros (EUR) and include applicable taxes. Prices may vary based on:

• Distance and route complexity
• Vehicle type selected
• Time of day and seasonal demand
• Custom tour requirements

Price Changes Confirmed bookings are protected from price changes. However, we reserve the right to adjust pricing for future bookings with reasonable notice.

Refund Processing Eligible refunds are processed within 12 business days from cancellation confirmation through our Stripe payment system to your original payment method.

Cancellation Rights and Procedures

Customer Cancellation Rights You may cancel your booking according to our Cancellation Policy. Free cancellation is available up to 48 hours before scheduled pickup time for standard transfers.

Cancellation Procedure To cancel a booking:

1. Visit our Contact page
2. Select “Modify/Cancel Booking” as the subject
3. Provide your booking reference ID
4. Submit the cancellation request
5. Await confirmation email from our team

Company Cancellation Rights We reserve the right to cancel bookings in cases of:

• Force majeure events (weather, strikes, emergencies)
• Vehicle breakdown or unavailability
• Safety concerns or passenger misconduct
• Non-payment or fraudulent activity

Passenger Responsibilities and Conduct

Passenger Obligations Passengers must:

• Arrive at pickup location on time (maximum 15-minute grace period)
• Provide accurate contact information and pickup details
• Respect vehicle condition and follow driver instructions
• Comply with safety regulations and seatbelt requirements
• Not consume alcohol or drugs during transfer
• Supervise children and ensure proper child seat usage

Prohibited Behavior The following behaviors are strictly prohibited:

• Smoking in vehicles
• Consuming illegal substances
• Aggressive or threatening behavior toward drivers or other passengers
• Damaging vehicle property
• Excessive noise or disruptive conduct

Consequences of Misconduct Violation of conduct rules may result in:

• Immediate termination of service without refund
• Additional charges for cleaning or damage
• Refusal of future service
• Legal action if applicable

Liability Limitations and Insurance Coverage

Insurance Protection All vehicles carry comprehensive insurance covering:

• Third-party liability insurance as required by Greek law
• Passenger accident insurance
• Vehicle damage and theft protection
• Professional indemnity insurance

Liability Limitations Comfort Elite’s liability is limited to:

• Direct damages resulting from our negligence
• Maximum compensation as defined by Greek transport law
• Actual documented losses with proper evidence

Exclusions from Liability We are not liable for:

• Indirect, consequential, or punitive damages
• Delays caused by traffic, weather, or force majeure events
• Lost profits or business opportunities
• Personal property loss or damage (except due to our negligence)
• Medical conditions or pre-existing health issues

Passenger Insurance Recommendation We strongly recommend passengers maintain adequate travel insurance for personal belongings, medical coverage, and trip interruption protection.

Force Majeure

Force Majeure Events Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters, severe weather conditions
• Government actions, travel restrictions, or emergency orders
• Labor strikes, transportation disruptions
• Airport closures or flight cancellations
• Acts of terrorism or civil unrest
• Pandemic or health emergencies

Force Majeure Procedures In case of force majeure events:

• We will notify affected customers as soon as possible
• Alternative arrangements will be offered when available
• Full refunds will be provided if service cannot be delivered
• No penalties or cancellation fees will apply

Vehicle Capacity and Safety Requirements

Passenger Limits Strict adherence to vehicle capacity limits:

• Mercedes Vito Long VIP: Maximum 8 passengers
• Mercedes E-Class Executive: Maximum 4 passengers
• MG ZS Compact SUV: Maximum 5 passengers

Safety Equipment All vehicles are equipped with:

• Current safety inspections and certifications
• Emergency equipment and first aid kits
• GPS tracking and communication systems
• Child seats available upon request

Driver Qualifications All drivers maintain:

• Valid professional driving licenses
• Clean driving records
• Regular health and safety training
• Local knowledge and language capabilities

Luggage Restrictions and Policies

Standard Luggage Allowance Each passenger is entitled to:

• One large suitcase (maximum 23kg)
• One carry-on bag
• One personal item (purse, laptop bag)

Excess Luggage Additional luggage may be accommodated subject to:

• Vehicle storage capacity
• Advance notification during booking
• Possible additional charges
• Driver approval at pickup

Prohibited Items The following items are not permitted:

• Hazardous or flammable materials
• Illegal substances or weapons
• Unpackaged food or liquids
• Items exceeding vehicle capacity
• Fragile items without proper protection

Luggage Liability Passengers are responsible for:

• Securing personal belongings
• Declaring valuable items
• Maintaining luggage insurance
• Immediate reporting of any damage or loss

Age Restrictions and Child Policies

Child Passenger Requirements

• Children under 12 must use appropriate child seats or booster seats
• Infants under 2 must use rear-facing child seats
• Child seats can be provided upon advance request
• One adult must accompany every 2 children under 8

Unaccompanied Minors Passengers under 16 cannot travel unaccompanied unless:

• Written parental authorization is provided
• Emergency contact information is available
• Special arrangements are made in advance
• Additional supervision fees may apply

Child Seat Regulations All child restraint systems must comply with EU safety standards. Parents/guardians are responsible for ensuring proper installation and usage.

Dispute Resolution Procedures

Initial Resolution Customer complaints should first be directed to our customer service team at [email] or [phone number]. We aim to resolve issues within 48 hours of receipt.

Escalation Process If initial resolution is unsatisfactory:

1. Request escalation to management level
2. Provide detailed written complaint with supporting documentation
3. Allow 7 business days for management review and response
4. Consider alternative dispute resolution methods

Mediation Before pursuing legal action, parties agree to attempt resolution through:

• Good faith negotiations
• Professional mediation services
• Greek consumer protection authorities
• European Online Dispute Resolution platform (for EU customers)

Legal Action Any legal disputes shall be subject to the exclusive jurisdiction of Greek courts and governed by Greek law.

Governing Law and Jurisdiction

Applicable Law These Terms are governed by the laws of Greece and the European Union. All disputes shall be resolved according to Greek civil and commercial law.

Jurisdiction The courts of Crete, Greece shall have exclusive jurisdiction over any disputes arising from these Terms or our services.

EU Consumer Rights EU residents retain all rights provided under European consumer protection directives, which cannot be waived by these Terms.

Service Availability and Modifications

Operating Hours Comfort Elite provides 24/7 service availability, subject to:

• Driver availability and scheduling
• Vehicle maintenance requirements
• Seasonal demand variations
• Force majeure conditions

Service Modifications We reserve the right to:

• Modify service routes due to road conditions or safety concerns
• Substitute vehicles of equal or higher quality when necessary
• Adjust pickup times for operational efficiency
• Implement temporary service restrictions during emergencies

Advance Notice Significant service changes will be communicated with reasonable advance notice through email, phone, or website announcements.

Website Terms and Digital Services

Website Usage Use of our website is subject to these Terms and our Privacy Policy. Users must not:

• Attempt unauthorized access to our systems
• Submit false or misleading booking information
• Use automated systems to make bookings
• Violate intellectual property rights

Booking System Our online booking system operates on a best-efforts basis. Technical issues do not constitute a guarantee of service availability or pricing errors.

Data Protection Personal data processing is governed by our Privacy Policy and GDPR compliance standards.

Intellectual Property

Trademarks and Copyrights The Comfort Elite name, logo, and website content are protected by intellectual property laws. Unauthorized use is prohibited.

User Content Customer reviews and feedback may be used for marketing purposes unless specifically requested otherwise.

Amendments and Updates

Terms Modifications These Terms may be updated periodically to reflect:

• Changes in Greek or EU law
• Service improvements or modifications
• Industry best practices
• Customer feedback and operational needs

Notification Process Significant changes will be communicated through:

• Email notification to registered customers
• Website announcements
• Updated terms with revised effective dates

Continued Use Continued use of our services after Terms modifications constitutes acceptance of updated Terms.

Contact Information

Customer Service For questions about these Terms or our services:

Phone: (+30) 698 2166 794 (24/7 availability)
Email: [email protected]
Address: Crete, Greece
Website: www.comfortelite.gr

General Commercial Register (GEMI): ELGEMI.184511750000
EU VAT Number: GR120012343