Cancellation Policy
Overview
Cancellation Timeframes & Deadlines
Standard Transfers (Airport, Business, Point-to-Point)
Free Cancellation Period
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48+ hours before pickup time:
Full refund with no cancellation fee
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24-48 hours before pickup time:
50% refund of total booking amount
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Less than 24 hours before pickup time:
No refund available
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Same day cancellation:
No refund available
Custom Tours & Multi-Day Services
Extended Cancellation Terms
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72+ hours before tour start:
Full refund with no cancellation fee
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48-72 hours before tour start:
75% refund of total booking amount
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24-48 hours before tour start:
50% refund of total booking amount
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Less than 24 hours before tour start:
25% refund of total booking amount
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Same day cancellation:
No refund available
Cancellation Procedure
How to Cancel Your Booking
Free Cancellation Period
Step 1: Contact Us.
Visit our Contact page and complete the contact form with the following required information:
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Full Name
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Contact Phone
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Booking ID
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Booking Price
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Reason for cancellation (optional but helpful)
Step 2: Select Correct Subject.
Choose “Modify/Cancel Booking” from the subject dropdown menu
Step 3: Submit Request.
Submit your cancellation request through our contact form. You will receive an automated confirmation email acknowledging receipt of your request.
Step 5: Confirmation.
Our customer service team will process your cancellation within 24 hours and send you a confirmation email with refund details (if applicable).
Important Notes
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Cancellation requests must be submitted through our official contact form only
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Phone or email cancellations will not be processed without booking ID verification
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Third-party cancellations require written authorization from the original booker
Refund Policy & Timeline
Processing Time
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All eligible refunds are processed within 12 business days from cancellation confirmation
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Refunds are issued to the original payment method used for booking
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Stripe processing may take additional 3-5 business days for funds to appear in your account
Refund Method
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Credit/Debit Cards: Refunded to original card via Stripe
Refund Calculations
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Refund amounts are calculated based on the original booking total
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All refunds are processed in the original currency of payment
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No partial refunds for unused portions of completed transfers
Emergency Circumstances
Weather-Related Cancellations
Severe Weather Conditions.
When extreme weather conditions (as determined by local authorities) make travel unsafe:
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Company-initiated cancellations:
Full refund regardless of timing
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Customer-initiated cancellations:
Standard cancellation terms apply
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Alternative arrangements:
We will offer rebooking at no additional cost when conditions improve
Flight Delays & Changes
Airport Transfer Adjustments
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Flight delays:
Free modification of pickup time with advance notice
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Flight cancellations:
Full refund or free rebooking within 30 days
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Early arrivals:
We accommodate earlier pickups when operationally possible
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Customer notification:
Flight changes must be communicated immediately
Force Majeure Situations
Circumstances Beyond Our Control.
Including but not limited to:
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Natural disasters, earthquakes, extreme weather events
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Government travel restrictions or lockdowns
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Airport closures or transportation strikes
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Public emergencies or safety concerns
Force Majeure Policy
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Full refund provided regardless of cancellation timing
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Alternative travel dates offered when services resume
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No penalties or fees applied to affected bookings
No-Show Policy
Passenger No-Show
Definition:
Failure to appear at designated pickup location within 15 minutes of scheduled time without prior notification.
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Standard transfers:
No refund for no-show bookings
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Airport transfers:
30-minute grace period for flight-related delays
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Custom tours:
No refund for no-show bookings
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Repeated no-shows:
May result in booking restrictions
Driver Arrival Confirmation
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Drivers will wait maximum 15 minutes past scheduled pickup time
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Passengers will receive SMS/call notifications upon driver arrival
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Contact our emergency line immediately if driver has not arrived within 15 minutes of scheduled time
Special Circumstances
Medical Emergencies
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Medical emergencies requiring hospitalization: Full refund with medical documentation
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Travel restrictions due to illness: Case-by-case evaluation
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Required documentation: Medical certificate or hospital admission records
Booking Modifications
Changes vs. Cancellations
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Time changes:
Free modifications up to 24 hours before pickup
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Location changes:
Subject to price differences and availability
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Vehicle changes:
Available based on fleet availability
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Date changes:
Treated as new booking if more than 7 days difference
Contact Information
Customer Service
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24/7 Emergency Line:
(+30) 698 2166 794
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Email Support:
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Website:
Use our Contact form with "Modify/Cancel Booking" subject
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Response Time:
All cancellation requests processed within 24 hours
Dispute Resolution
If you disagree with our cancellation decision:
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1Contact our customer service manager
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2Provide detailed explanation of circumstances
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3Include any supporting documentation
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4We will review and respond within 48 hours
Important Legal Notes
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This cancellation policy is subject to Greek and EU consumer protection laws
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Terms may be updated periodically with 30 days advance notice
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Bookings are subject to our complete Terms and Conditions
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For questions about this policy, please contact our customer service team